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Support and Maintenance

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The demo database lets you see how TimeSheet is so easy to set up and use.

Professional Support Services

This page outlines the support services provided for Sage TimeSheet supplied by Deepak Sareen Associates. Deepak Sareen provides these services working with its sister company, Sareen Software Ltd.

Sage TimeSheet Support and Maintenance

If you have any questions on the annual maintenance and support plans available, please contact our sales team on +44 (0) 20 8423 8855 or email sales@dsareen.com . For information on any of our services please call on +44 (0) 20 8423 8855 or email services@dsareen.com .

The following tools are provided to help you get the most out of Sage TimeSheet:

Sage TimeSheet Email Support

Support is available by email to Sage TimeSheet customers with current support contracts. Email the Sage TimeSheet support team at tspsupport@dsareen.com.

Sage TimeSheet Telephone Support

Support is provided by telephone to Sage TimeSheet customers with current support contracts, between the hours of 9:15am and 12:45pm and 2:15pm and 5:15pm Monday to Thursday and 9:15am and 12:45pm and 2:15pm and 4:45pm on Friday, UK standard time, and with the exception of public holidays. Call the Sage TimeSheet support team on +44 (0) 20 8423 8855.

Sage TimeSheet Online Support

Online Support is provided using Citrix's Go To Assist. Go To Assist provides a secure environment within which you can provide consent for us to view and also to take control of your desktops and servers.

Go To Assist allows you to show us any issues that you are experiencing quickly and easily and us to diagnose and then resolve issues more quickly and easily.

We also use Go To Assist to deliver Usability Support and for providing Professional Services and Training remotely.

Visit www.gotoassist.com to find out more about Go To Assist.

Sage TimeSheet Automated Support

You can register for and then access Sage Software Inc's automated support for Sage TimeSheet at http://www.sagetimesheet.com/support.aspx?cookies=ok . You will require your Sage Software Inc customer number to register. If you do not have this, please email tspsupport@dsareen.com to request it. This service will provide direct access to Sage's online Knowledge Database for TimeSheet. Registration for and continued use of this service requires that a current support and maintenance contract is in place.

Sage TimeSheet Current version - Version 9.7